Memoir Travel LLC
Tandy Besaw, Independent Travel Advisor
Email: tandy@memoir.travel
Phone: 970-333-1778
Effective Date: January 1, 2026
These Terms and Conditions ("Terms") govern the relationship between Memoir Travel LLC, an independent travel advisor operating under a host agency ("Agency," "we," "us," "our"), and you, the person engaging our services ("Client," "you," "your").
By requesting a quote, consultation, itinerary, making a booking, submitting payment, or otherwise using our travel advisory services, you and all members of your traveling party agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.
These Terms apply to all trips booked through Memoir Travel LLC, including but not limited to air travel, cruises, tours, hotels, vacation rentals, ground transportation, and travel experiences.
Memoir Travel LLC acts solely as an independent travel advisor and booking agent for third-party travel suppliers, including but not limited to airlines, cruise lines, tour operators, hotels, resorts, vacation rental companies, ground transportation providers, activity operators, and other travel service providers ("Suppliers").
We do not own, operate, manage, or control any Supplier. We have no authority to bind Suppliers or to modify their policies. All travel bookings are subject entirely to the terms, conditions, rules, and policies established by each individual Supplier.
Memoir Travel LLC operates as an independent contractor under a host agency. The host agency is not a party to your agreement with us unless expressly stated otherwise and has no responsibility for our acts, omissions, advice, or services.
We are not liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any Supplier, or for any personal injury, death, property damage, loss, accident, delay, cancellation, airline schedule changes, route modifications, baggage handling, accommodations quality, service failures, or inconvenience caused by any Supplier. All complaints or disputes regarding Supplier services should be directed to the Supplier directly.
You agree to:
Provide complete, accurate, and current information for all members of your traveling party, including:
Errors or omissions in this information may result in booking problems, additional costs, or inability to travel. You are solely responsible for the accuracy of information you provide.
You must carefully review all itineraries, confirmations, invoices, travel documents, vouchers, and booking details provided by Memoir Travel LLC immediately upon receipt. You must notify us of any errors, discrepancies, or concerns within 24 hours. If you do not report errors within this timeframe, we may be unable to correct them, and you will be responsible for any resulting costs or complications. We are not liable for errors not reported within this window.
You are entirely responsible for:
Memoir Travel LLC strongly recommends consulting official government sources (www.state.gov, www.cdc.gov, and destination country embassy websites) for current entry requirements. Requirements change frequently and are your responsibility to verify.
Keep your contact information current and check email/phone regularly for important updates, confirmation requests, and deadline notifications. Missing a deadline due to failure to monitor communications may result in loss of bookings or additional costs.
You agree to comply with all Supplier terms, rules, policies, and instructions, including dress codes, behavioral expectations, safety guidelines, and cancellation/change policies. Violations may result in denial of service without refund.
Memoir Travel LLC charges professional planning and consulting fees for services rendered. The specific fee structure will be quoted to you prior to booking and must be accepted in writing before we proceed.
Planning fees are earned when charged and are non-refundable, even if your trip is subsequently cancelled, postponed, or significantly changed for any reason. This is because planning fees compensate for our time, expertise, research, itinerary design, supplier coordination, and consultation services—value delivered regardless of whether the trip ultimately takes place.
In addition to our planning fees, Suppliers require their own deposits and final payments on their own schedules. These are separate from and in addition to our fees. You will be informed of Supplier payment deadlines in writing.
All prices quoted are in U.S. dollars. Exchange rates, fuel surcharges, taxes, government fees, and supplier assessments may increase the final cost of your trip. You will be notified of any significant increases before final payment is due.
You are responsible for all applicable taxes, government fees, visa fees, and destination assessments. These are often added by Suppliers after an initial quote and will be passed on to you.
All cancellations, changes, and refunds are governed by the Supplier's cancellation policy, not Memoir Travel LLC's policy. Each Supplier has its own rules about when cancellations are permitted, when refunds are issued, and what penalties apply.
Common Supplier policies include:
Our planning and service fees are non-refundable regardless of whether you cancel, postpone, or modify your trip. This applies even if:
If you wish to make changes or cancel:
We are not responsible for delays in processing your request or for Supplier refusals to honor change/cancellation requests.
If you fail to appear for your trip or cancel close to your departure date, Suppliers typically forfeit 100% of the booking cost. We cannot recover these funds on your behalf.
We strongly recommend that you purchase comprehensive travel insurance that covers:
Travel insurance is typically inexpensive (2-5% of trip cost) and can protect your significant travel investment.
Memoir Travel LLC can provide information about travel insurance options and help you understand coverage. If you would like us to obtain quotes or recommend a provider, please let us know.
If you choose not to purchase travel insurance, you acknowledge that:
You acknowledge and accept that travel inherently involves risks, including but not limited to:
Health and Safety Risks: Illness, injury, or accident (COVID-19, influenza, food-borne illness, tropical diseases, altitude sickness, etc.); Medical emergencies in areas with limited healthcare facilities; Accidents related to activities (water sports, adventure activities, etc.)
Travel Logistics Risks: Airline schedule changes, cancellations, or diversions; Flight delays or missed connections; Baggage loss, damage, or delay; Overbooking of flights or accommodations; Hotel or venue changes or closures
Destination Risks: Natural disasters (earthquakes, hurricanes, flooding, volcanic activity); Severe weather (storms, extreme heat/cold); Political unrest, terrorism, civil disturbance, or war; Strikes by transportation or service workers; Pandemics and government-imposed travel restrictions
External Events: Government actions, including sudden border closures or visa denials; Supplier bankruptcies or business failures; Utility failures (power outages, water shortages); Accidents involving third-party operators or vendors
You voluntarily assume all risks associated with travel and agree that Memoir Travel LLC, Tandy Besaw, our host agency, and their respective owners, employees, and agents shall not be liable for any loss, damage, injury, illness, inconvenience, or expense resulting from any of these risks, whether foreseeable or unforeseeable. This includes situations beyond our control and situations caused by others.
To the maximum extent permitted by Colorado law, Memoir Travel LLC's total liability for any claim arising out of or relating to these Terms, your use of our services, your trip, or any booking shall be limited to the amount of our service fees actually received from you for the services that gave rise to the claim.
This limitation applies to all claims, whether based on contract, tort, negligence, strict liability, or any other legal theory.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost enjoyment of travel, emotional distress, or reputational harm, even if we have been advised of the possibility of such damages.
Any claims related to these matters must be directed to the applicable Supplier, not to Memoir Travel LLC.
We provide our services "as is" without any warranty, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee:
"Force majeure" means events or circumstances beyond the control of Memoir Travel LLC that prevent or materially delay performance, including but not limited to:
In the event of a force majeure event, Memoir Travel LLC:
If government authorities impose travel restrictions, lockdowns, or closures that prevent travel or require cancellation, all refunds and options are determined by the Supplier, not by Memoir Travel LLC. Our service fees remain non-refundable.
You agree to indemnify, defend, and hold harmless Memoir Travel LLC, Tandy Besaw, our host agency, and their respective owners, employees, representatives, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or resulting from:
We collect and use your personal information (name, contact details, passport information, travel preferences, payment information) solely to:
Your information will be shared with travel Suppliers as necessary to complete your bookings. Suppliers have their own privacy policies, and you should review them.
For a complete explanation of how we collect, use, and protect your information, please review our separate Privacy Policy, available at tandy@memoir.travel or upon request.
We are not responsible for the privacy practices of Suppliers, booking platforms, or third-party websites. Review their privacy policies separately.
All content on Memoir Travel LLC's website, materials, itineraries, and communications including text, images, designs, logos, and branding are our intellectual property and protected by copyright and trademark law.
You may use materials for personal, non-commercial purposes only. You may not:
Unauthorized use is prohibited and may result in legal action.
Our travel recommendations and advice are based on:
We are not liable for:
For medical, legal, visa, or vaccination questions, consult qualified professionals in those fields, not a travel advisor.
Our consultation and recommendations do not guarantee that your trip will meet your expectations or proceed without issues.
We communicate with clients via:
You are responsible for:
Missing a deadline or update due to failure to monitor communications may result in loss of bookings or additional costs, for which we are not liable.
Suppliers set firm deadlines for deposits, final payments, and special requests. Missing these deadlines may result in automatic cancellation of your reservation with no refund. We will communicate deadlines clearly, but it is your responsibility to meet them.
Memoir Travel LLC reserves the right to update, modify, or change these Terms and Conditions at any time. Changes are effective when posted to our website or communicated to you in writing.
For future bookings, you will be subject to the Terms in effect at the time you book. For existing bookings, the Terms in effect at the time of booking will continue to apply unless we notify you otherwise in writing.
By continuing to use our services after any modification, you accept the updated Terms.
We reserve the right to refuse service to or terminate the relationship with any client who:
If we decline to serve you or terminate a relationship, any service fees already paid are non-refundable.
These Terms and Conditions constitute the entire agreement between you and Memoir Travel LLC regarding our services. Any prior discussions, emails, or agreements are superseded by these Terms.
Any modification to these Terms must be made in writing and signed by both parties. No verbal modifications are valid.
If any provision of these Terms is found to be invalid, unenforceable, or illegal, that provision will be severed, and the remaining provisions will continue in full force and effect to the maximum extent permitted by law.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict-of-law rules.
Any legal action or proceeding arising out of or relating to these Terms, your bookings, or our services shall be brought exclusively in the state or federal courts located in El Paso County, Colorado (Littleton is in El Paso County). You consent to the jurisdiction and venue of these courts and waive any objection to venue.
Before initiating any legal action, we encourage you to contact us directly to attempt to resolve any dispute informally:
Please provide a detailed description of the issue and what resolution you seek.
Any claim you bring against us must be brought individually, not as part of a class action or class arbitration. You waive your right to participate in class actions against Memoir Travel LLC.
Tandy Besaw, operating as Memoir Travel LLC, is an independent contractor, not an employee of any Supplier, travel platform, or host agency. Independent contractor status means:
For questions about these Terms and Conditions, contact:
Memoir Travel LLC
Tandy Besaw
Email: tandy@memoir.travel
Phone: 970-333-1778
Location: Littleton, Colorado
We are happy to discuss any questions or concerns about our policies and services.
By booking with Memoir Travel LLC, accepting a quote, submitting payment, or otherwise using our services, you acknowledge that:
Last Updated: December 30, 2025
These Terms and Conditions are effective for all bookings made on or after January 1, 2026.